Ticket Terms and Conditions
Terms and Conditions
Welcome to Oceangogo. Please thoroughly review these terms and conditions before utilizing the services offered by Oceangogo. The term “Oceangogo” specifically refers to OCEANGOGO COMPANY LIMITED in the content below. If you disagree with any of the stipulated terms, cease all use of our web services and exit this site immediately.
This website is provided by Oceangogo. These terms of use are subject to change without notice. If you continue to use this website after changes have been made, it will be considered that you have accepted the new terms.
CANCELLATION AND REFUND POLICY
- Cancellation: If a client cancels due to personal reasons or withdraws during the course of the event, all fees paid will not be refunded. However, if the event is canceled due to force majeure factors such as government intervention resulting in cancellation, all fees paid will be refunded.
- Mechanical Failure: If the boat/yacht experiences a mechanical failure before departure and cannot be repaired in a timely manner, Oceangogo will notify the client as soon as possible, and depending on availability, provide a replacement boat/yacht of the same class.
ADVERSE WEATHER ARRANGEMENTS
- Extreme Weather: If a No. 3 typhoon signal or black rainstorm warning is still in effect within two hours before the scheduled departure, the event may be canceled based on government directives; In other cases, such as a No. 1 typhoon signal, red and yellow rainstorm warnings, or thunderstorm warnings, the event will proceed as planned, following government guidance. If the event is terminated under adverse weather, all fees will be refunded.
- Others Weather Condition: If a No. 1 typhoon signal or red rainstorm warning is hoisted within two hours before departure, the boat/yacht will depart as scheduled.
- Change in Weather During Journey: If a No. 3 or higher typhoon signal, red or black rainstorm warning is hoisted during the charter period, the captain and government, according to maritime regulations of Hong Kong and for safety reasons, to return early. The remaining time of the event will not be compensated.
RESPONSIBILITY FOR PERSONAL PROPERTY
Personal Property: Clients are responsible for the safety and security of their personal belongings. Oceangogo is not responsible for any damage or loss that occurs during the event but can assist in arranging for the police if needed.
INSURANCE POLICY
Third-Party Liability Insurance: The boat/yacht provided by Oceangogo are insured with third-party liability insurance according to Hong Kong laws. The coverage is limited to what is included in the third-party liability insurance. If clients are interested in purchasing additional insurance to enhance protection during their journey, Oceangogo can facilitate this.
SAFETY FACILITIES
Safety Equipment: In accordance with maritime laws in Hong Kong, the boat/yacht provided by Oceangogo are equipped with life jackets, lifebuoys, and fire extinguishers.